Dealing with unreasonable expectation of residents - MCST


Dealing with unreasonable expectation of residents - MCST

·       Please remove the tree/plants
·       Don’t remove the tree/plants
·       The floor is dusty since this morning
·       Cat in the common area
·       Smoking at neighbouring unit
·       Neighbours is too loud
·       I want my shoes rack outside my unit

Each resident has their expectation as to what is acceptable around their living environment.

One must be reminded that condominium living are communal living where everyone’s personal lifestyle may create differences between neighbours.  Residents must be more tolerant and control their expectation.  In some estates, there are multi-racial residents that may bring with them multi-culture and different expectation. Residents must try their best to live with others so that will reduces the conflict to the minimum.

Management office can only help with expectation from residents within reason.  Not all expectation will be met.

All residents must comply with bylaw and the laws of the Strata Title Act.  If your expectation can not be address by the both then it may be address by the Strata Title Board.

My take on this is to explain each situation to the resident if they are willing to listen.  Communicate the solution to them if I have one.  If their expectation is unreasonable then I will tell them so.  I will suggest a few possible solution and hopefully we can all move forward from there.

Manager should be calm and to anticipate changes and further development of each issue.  Take a moment to think about it before jumping into problem solving.  Understand the problem then work to find solutions for it.
***this article will be update regularly as it is still work in progress and I welcome comment from other professional. 


*** This document is copyright by Victor MZ Ling

Comments

Post a Comment

Popular posts from this blog

How to deal with car clamping under MCST

Image
How to work with car clamping The clamping of car is usually found under the bylaw in an estate.  It must be pass as bylaw before it can be enforced. Guideline: ·         Follow the Standard Operating Procedure (SOP)/ Key Performance Indicator (KPI) ·         Provide warning before and after clamping ·         Allows appeal for clamping ·         Clamping happy hurts SP relation ·         Only clamp when the car is park where it is causing inconvenience and affecting the whole estate. Example: park in the middle of the road.  Park double parking space.  Something too obvious and irresponsible parking. Additional Note: Clamping appeal should be done by a workgroup setup if it happen frequently and have them submit their recommendation so that it won’...
Read more

Tendering under MCST

Image
Tendering contract with service provider under MCST (another solution) Many estates carry on tendering out job to various vendors in affair of an annual ritual.  There are many reasons behind this episode that play out annually.  Every year, there are new council member and office bearer. Each year, this people feel the needs to outdo the last council and with believe that the new team can do better.  They believe the team will be able to save money, find a better vendor, hire harder working crew and better management.  The thought is noble and encouraging and that is why there will be tender almost every year and in most estates. Guideline: ·         Limit the tender to the minimum. ·         Provide clause to renew the contract ·         Existing vendor know your estate and know the area that need improvement Pro: ·  ...
Read more

What is encroachment under MCST

Image
Anything outside of your unit and not own by the owner is consider encroachment.  It doesn't matter what other neighbor is doing nearby.  Legally, owner is liable when things happened when it is outside and it is encroaching into the common area. Example:  Clothing, Shoes, Rack, Paper, Boxes & etc Fire safety is always a concern with the fire department. Management is responsible when things happen and when it is not properly managed. Management is to give proper warning before removing as courtesy to the residents.  However, once it is remove then it will be the lost of the owner.  There will be no claim available. A check with the floor plan and double confirm with the management will work to clarify. ***this article will be update regularly as it is still work in progress and I welcome comment from other professional.  Disclaimer: All of this articles are based on my personal experiences and...
Read more