120 Days in Condo Management. FB: VICTORLING@ROAD1WARRIOR (Global Citizen)

Refusal to repair leaking under MCST (another solution) Subsidiary Proprietor is to repair and pay the full cost of the leak under the law in United States, Singapore and Malaysia (check with your management if you are not sure of the local law in your country).  However, there will be SP who does not care to follow the law or intentionally dragging on the issues. No matter the problem, the best solution is to find the easier solution if there is one.  Guideline: ·         Split the cost ·         You pay to repair it ·         If all else failed then take it and the SP to STB ·         If the leak is in the common area and it is the responsibility of the management to fix the leak. If the management refuses then please take it to the STB directly. Additional Note: Be open mind and willing to solve the probl...

How to work with Subsidiary Proprietor and their tenants under MCST Subsidiary Proprietor transfers their right to enjoy the facilities in the estate when they rent out their property.  The tenant will be allows to enjoy all the facilities that come with their tenancy agreement. Guideline: ·         Same as how SP should be treated ·         Follow the Standard Operating Procedure (SOP)/ KeyPerformance Indicator (KPI) ·         Be a little flexible if it does not violate the rules and it help create harmonious living in the estates ·         Be a good listener ·         Be truthful and no fault promise ·         Say no and state your reason and support of your decision ·         Be fair ·    ...

How to work with Subsidiary Proprietor under MCST Treat each Subsidiary Proprietor as your boss.  The SP may own one or more unit and they have invested interest in the estate so they should be taken seriously.  However, their request is still follow the guideline set forth under the by-law, house rules, and Strata-title Act. Guideline: ·         Follow the Standard Operating Procedure (SOP)/ Key Performance Indicator (KPI) ·         Be a little flexible if it does not violate the rules and it help create harmonious living in the estates ·         Be a good listener ·         Be truthful and no fault promise ·         Say no and state your reason and support of your decision ·         Be fair ·        ...

How to work with inter-floor leaking under MCST The inter-floor leaking is usually found under the bylaw in an estate.  The current law said that if the leaking is from upstairs and not due to condensation then it is the responsibility of the SP upstairs of your unit. This photo shows that there were PU injection done on this area above the ceiling.   Further investigation with the owner above this unit.   We found that the upstairs unit is leaking through the broken pipe which leaks thru this hole.  Leaking is from the sink when even they turn on the tap from the sink.  This case luckily settles by both owners so that pleases both.  Guideline: ·         Follow the StandardOperating Procedure (SOP)/ KeyPerformance Indicator (KPI) ·         Check the unit that is affected by the leak ·         Verify the sources ...

How to work with car clamping The clamping of car is usually found under the bylaw in an estate.  It must be pass as bylaw before it can be enforced. Guideline: ·         Follow the Standard Operating Procedure (SOP)/ Key Performance Indicator (KPI) ·         Provide warning before and after clamping ·         Allows appeal for clamping ·         Clamping happy hurts SP relation ·         Only clamp when the car is park where it is causing inconvenience and affecting the whole estate. Example: park in the middle of the road.  Park double parking space.  Something too obvious and irresponsible parking. Additional Note: Clamping appeal should be done by a workgroup setup if it happen frequently and have them submit their recommendation so that it won’...

How to work with the management team The management office is where the entire officer works.  Each officer or executive (whatever the designated title) is responsible for one or two team.  This team responsible in maintain the building, garden, pool and the security of the estate. The teams who make sure all their area of care are in order and in well maintenance. The SP and tenants needs to know that the Management work and processes is not easy by the normal standards.   Each issue will be study(depending on the management company, council, and SP), and every task can be complicated by the parties involves.  A simple repair often may be delayed and process through due diligence by all parties.  A simplify screening process must be adapt if management wants to get thing done efficiently.   This involves basic budget for the manager, maintenance,  and administration cost.  Otherwise,  the simple  task of replacement a ligh...

How to work with the Chairman   Like the entire council member, a Chairman is elected in as a council member.  This person is later elected by other council to be the Chairman during their one year term. Chairman is liable and takes the most responsibilities during the term of chairmanship. His authority is the same as the rest of SP and Council members. Guideline: ·         Communication ·         Education ·         Follow up ·         Never commit without formal approval on major issues *major issues are those going get you or your company into trouble, or violating the right of other SP Additional Note: The chairman will need more educating as they are often exercise authority which is not within their rights.   It is always mistaken that they are managing the estates but in reality th...